All hotels were selected through careful research, with a focus on warmth and thoughtful service.
Royal Solaris Cancun Resort Marina & Spa All Inclusive
Hotel Services
From the moment I stepped onto the property, the gracious team at Royal Solaris Cancun made me feel genuinely welcomed. It was the kind of place where kindness shows, with staff members consistently praised for their attentiveness and readiness to assist with any request, truly leaving a lasting impression. While the overall service was comforting, a few guests did mention that interactions with the front desk could sometimes feel less informative, and there were occasional observations about persistent timeshare presentations that required navigating.
Room Information
Stepping into the room felt like a quiet yes—a comfortable, cozy space to unwind after a day of Cancun adventures. The Deluxe Lagoon View room, with its two Double Beds, offered a peaceful retreat, complete with air conditioning, a hair dryer, and a television with satellite channels for a relaxing evening. Having a coffee maker in the room was a thoughtful detail that made mornings feel a little more gentle. While generally well-maintained, some guests observed that the decor could feel a bit dated, and a few rooms were noted for being a little noisy due to their proximity to elevators. It was also mentioned that some windows could not be opened, and essential amenities like conditioner or toothbrushes were not always provided, which is something to remember when packing.
Facility Features
Dining Experience
Dining at the resort presented a delightful variety of choices, ensuring every meal felt like a special occasion. The breakfast buffet, with its fresh pastries and made-to-order omelets, was a wonderful start to the day, while the 24-hour room service offered comfort at any hour. Restaurants like Marco Polo, Veneto, and Bogavante provided diverse international cuisines, with Marco Polo often highlighted as a favorite. It was observed by some guests, however, that the buffet selections could sometimes feel a bit repetitive, and coffee options in the lounge area were occasionally limited, with drink quality at the bars being inconsistent at times.
Culinary Offerings
Guest Reviews
Satisfaction
I went on a trip without knowing English or Spanish, accompanied by another woman. It was my first time at an all-inclusive resort, so I was anxious about what was included in the price, but everything that didn’t have a price listed was included. At check-in, we were given wristbands to track our plans. The dinner restaurants required reservations through an app, so it’s recommended to update your smartphone to the latest version before going. In my case, I couldn’t update because I didn’t have the latest version and was using an eSIM, so I couldn’t install the app.
Pros and Cons
Pros/Cons mixed: Lots of food choices. Hit and miss sometimes but had some great seafood! One time it was a little tough though. Loved the full service restaurants but you have to reserve at 9 am. You can reserve up to 3 dinner reservations. We went during the Christmas holidays so line wait was one hour.
Address
Boulevard Kukulcan Lt. 64 Km 20.5 Hotel Zone, Hotel Zone, Cancun, Mexico, 77500
GR Solaris Cancun Resort & Spa All Inclusive
Hotel Services
The service at GR Solaris Cancun truly made me feel known, reflecting a genuine warmth that was both attentive and unobtrusive. The staff consistently provided warm hospitality and personalized service, anticipating needs without hovering, which truly left a lasting impression on me. From the daily housekeeping that kept my space feeling cared for to the concierge always ready to assist, the small things that matter were consistently present. However, it was occasionally mentioned by a few travelers that the front desk staff could sometimes appear less friendly, and the check-in process might take a little longer than one might hope.
Room Information
My room at GR Solaris Cancun was a comfortable sanctuary, a space where I could truly feel at ease. The Deluxe Ocean View room, with its 38 square meters, felt spacious and inviting, offering a plush King Bed that promised restful nights. Air conditioning kept the tropical warmth at bay, while the mini bar, stocked with refreshing beverages, was a welcome convenience. Enjoying a movie on the satellite television after a day out felt like a quiet luxury. The daily housekeeping ensured everything felt fresh and impeccably clean, contributing to that sense of being cared for throughout my stay.
Facility Features
Dining Experience
Dining at GR Solaris Cancun offered a diverse array of options, ensuring every palate found something delightful. The breakfast buffet provided a wonderful start to each day, and the coffee shop was a comforting spot for a morning brew or an afternoon treat. The on-site restaurant served a variety of international cuisines, offering both familiar favorites and new flavors to explore. It was observed, however, that while many praised the variety, some guests found the buffet food to be a bit repetitive or average over a longer stay. Additionally, a few travelers noted some difficulty when trying to make reservations at certain specialty restaurants.
Culinary Offerings
Guest Reviews
Exceptional! People, Food and Service
Loved my room on the Lagoon side! An excellent view and better for me than the oceafront view which was a much more active. But the oceanfront Is fine if you don’t mind it. The location was perfect. It’s a ways down from the main strip, but easy to get to other sights on the strip by bus! Only 1 dollar and the stop was in front of the hotel. The mall is only 8 mine by bus.
Relaxing vacation
Clean, beautiful, nice, friendly, helpful staff. Variety of activities going on at the hotel. Although even though we were given a sheet listing things that were going on, we didn’t really understand it. Wish staff would of directed us towards the area’s as we walked through. Example: We were at the bar, walked out to have a cigarette (yes, there’s places to smoke out front and by the upper deck of the pool area) we came back in about 9pm and the place had emptied out.
Address
Boulevard Kukulcan, Km 19.5 Lot 59-2 Fase 2, Section A, Hotel Zone, Cancun, Mexico, 77500
The Royal Sands Resort & Spa
Hotel Services
The service at The Royal Sands Resort & Spa often made me feel genuinely respected, with a team dedicated to ensuring comfort. From the efficient 24-hour room service to the attentive concierge team, the little things that matter were consistently present. Complimentary Wi-Fi across the property felt like a thoughtful detail, keeping me connected effortlessly. However, a few guests observed that service at the sports bar could sometimes be slow, and there were occasional reports of inconsistencies in staff friendliness, which is something to consider. Despite this, many experiences highlighted the staff’s overall helpfulness and desire to make each stay pleasant.
Room Information
My room at The Royal Sands Resort & Spa offered a luxurious and spacious retreat, truly feeling like a home away from home. Opting for a Deluxe One Bedroom Suite, I found the 82 square meters provided ample space to unwind, complete with a plush King Bed. The option for beachfront views, with either two Double Beds or a King, meant waking up to the gentle sounds of the ocean—a truly comforting experience. While the rooms provided immense comfort, a few guests did mention that the decor could feel a bit outdated, suggesting a timeless charm that might benefit from modern touches.
Facility Features
Dining Experience
The dining options at The Royal Sands Resort & Spa presented a variety of choices for every meal. The 24-hour room service was a gracious amenity, offering convenience and comfort whenever hunger called. A welcoming coffee shop provided a perfect spot for a morning pick-me-up, and the main restaurant served a range of delicious dishes. The breakfast buffet ensured a hearty start to the day, and for those who enjoy cooking, the shared kitchen and BBQ facilities, along with grocery deliveries, were thoughtful inclusions. It was observed by some, however, that there isn’t an all-the-time snack bar, and despite all-inclusive packages, certain menu items came with extra charges. A few guests also noted that there was only one primary location for both breakfast and lunch.
Culinary Offerings
Guest Reviews
Very good
The Royal Sands is a vacation club that also sells all-inclusive vacations via travel sites, Chase card member offers, etc. Royal Sands advertises access to 6 restaurants in the all-inclusive package. However, vacation members get access to make reservations 3 days in advance, while anyone else who buys an all-inclusive only gets access on the day to try to make a reservation. If you can even get a reservation, it will be at 9:30pm. The shuttles to the other Royal resorts (where the Italian restaurant is located, and vice versa for the other resort guests to access Royal Sands restaurants) run every 2 hours, so you can arrive almost 2 hours early, depending on your reservation time.
All inclusive was mostly as advertised resort. Great location, great beach great pools great friendly staff food was pre
We had a great time at this resort! All inclusive was as advertised, no worries about food or drinks for family of 5! Used room service as well! Great view of resort, beach and ocean from our balcony, Amazing view without getting beachfront room! Celebrated the 4th of July there and was amazed at all the festivities and dinner party they had poolside to honor American Independence Day!! Meet a gentleman who said he comes there every 4th because of there amazing celebration! We had to make dinner reservations which was understandable but could never get the reservation times we wanted! The last night we wanted to eat at one of the restaurants at another location that we haven’t been to yet! They wanted and up charge to dine there do to a special event!! What why we bought the all inclusive!! There was a hat vendor on location next to pool, would have thought we had some connection to resort being on site. I paid for a hat for him to make and bring back since he said he would be there all week, never saw again!! Rooms not bad at all, little outdated but we spent most of our times at the beach, pool or on the balcony.
Address
Blvd Kukulcan Km 13.5 No 32, Hotel Zone, Cancun, Mexico, 77500
Fiesta Americana Condesa Cancun All Inclusive
Hotel Services
The service at Fiesta Americana Condesa Cancun consistently made me feel deeply cared for, leaving a lasting impression with its genuine hospitality. The staff members were frequently described as friendly, attentive, and always willing to go above and beyond, truly embodying the spirit of gracious service. Whether it was the efficient 24-hour room service or the concierge assistance, the personal touch was evident. However, a few guests did mention that pre-arranged birthday setups sometimes weren’t fulfilled by the front desk concierge, and some observations were made about certain pool bartenders being less attentive, which is something to keep in mind.
Room Information
My room at Fiesta Americana Condesa Cancun was a sanctuary of comfort, a place where I felt truly at ease. The spacious layout, complemented by soft beds and pillows, invited restful sleep, though some accustomed to firmer mattresses might find them quite plush. I appreciated the option of lagoon or ocean views, offering a peaceful backdrop to my stay. While the room provided a cozy atmosphere, a few guests noted occasional musty smells, and some experienced challenges maintaining a consistently cool temperature, even with the AC set low. It was also mentioned that king beds were not always guaranteed, and certain amenities like bathrobes could take a couple of hours to be delivered upon request.
Facility Features
Dining Experience
Dining at Fiesta Americana Condesa Cancun presented a delightful culinary journey, with a variety of options to satisfy any craving. The breakfast buffet was a vibrant spread, offering a wonderful start to each day, and the coffee shop was a welcome spot for a comforting beverage. Restaurants like Kalmia, El Mexicano, and Thai Kunn offered diverse international and local cuisines, with El Mexicano and the poolside fish tacos often receiving high praise. While many found the food delicious, some guests felt that the dinner portions at specialty restaurants could be small, and it was observed that certain menu items were not included in the all-inclusive package. A few even noted issues with birds in one of the buffet restaurants.
Culinary Offerings
Guest Reviews
Delighted with this first (but not last!) visit and looking forward to returning
Fabulous customer service at every point of contact, including quick service to fix some maintenance needs in my room. Amazing attitude and professionalism from every staff member we encountered. Loved the Kalmia, El Mexicano, and El Rincon de Don Roberto restaurants especially, as well as having a variety of eateries in the pool area. Having a bracelet as a key brought the relief of not needing to carry a key around all the time. Beautiful beach.
Nice Resort, Incredible beach, Overpriced – at least for the holidays
Decent food options, location was good with a lot of variety, daytime dining was in the pool area or the one main restaurant – all others were closed for lunch, worked out ok for us. The hotel is on an amazing beach. the water is so blue and nice. The staff is nice and welcoming, they are definitely working for tips. The pool is nice, nothing amazing.
Address
Boulevard Kukulcan Km 16.5 Zona Hotelera, Hotel Zone, Cancun, Mexico, 77500
Dreams Sands Cancun Resort & Spa – All Inclusive
Hotel Services
The service at Dreams Sands Cancun Resort & Spa consistently made me feel comforted, showcasing a team that was generally friendly, attentive, and always helpful. The 24-hour room service was a thoughtful detail, bringing convenience right to my door, and the concierge was readily available to assist with any request, big or small. From daily housekeeping that kept my space feeling fresh to the available airport transfer, the experience often felt seamless. However, a few guests did report issues with reservations, and some mentioned encountering persuasive operators attempting to promote unwanted services, which is something to be aware of.
Room Information
My room at Dreams Sands Cancun Resort & Spa was a beautifully appointed space, offering a serene retreat after lively days. The Deluxe King room, with its modern furnishings and plush bedding, felt like a quiet luxury, and my private balcony offered a lovely partial ocean view. While the rooms were generally appealing, a few guests did mention encountering a subtle moisture smell, and some found that the air conditioning might not always cool below 76°F, which is something to consider for those who prefer cooler temperatures. There were also occasional reports of minor bathroom issues or small leaks.
Facility Features
Dining Experience
Dining at Dreams Sands Cancun Resort & Spa provided a range of options, ensuring a diverse culinary experience. The breakfast buffet offered a plentiful spread to start the day, and the coffee shop was a welcome spot for a warm drink and a sweet treat. The on-site restaurants served international cuisine, providing variety for every meal. While many found the dining acceptable, some guests felt the food, particularly at the World Cafe buffet, was average or not entirely to their taste. It was also mentioned that drinks at the bars could sometimes feel watered down, and a few guests experienced issues with online reservations for the Himutsu restaurant not being processed as expected.
Culinary Offerings
Guest Reviews
Family Friendly
We are enjoying our stay at Dreams Sands. The resort is a nice size to navigate. There are 2 pools. It is next to impossible to get seats around the main pool. There were chairs open as late as 9:30 at the second pool area and lots available at the beach.
The only thing we regret is not staying longer
– We were greeted as soon as we got out of the car. Everyone was polite and we were greeted with champange – The food at the Steakhouse was a 9/10 – The Asian restaurant was a 7/10 – The sports bar was great, especially during the NBA playoffs – The resort itself is beautiful – The beach was nicely kept. The waiters also added a nice touch whenever you needed anything – We had a nice ocean-view room. Those views are priceless. – Water activities are easy to book – I coordinated room decorations with the concierge team (THANK YOU MICHELLE) for my Mr’s bday and they knocked it out of the park.
Address
Km 8.5 Kukulcan Blvd Hotel Zone, Hotel Zone, Cancun, Mexico, 77500
The Pyramid Cancun by Oasis
Hotel Services
The service at The Pyramid at Grand Cancun often made me feel seen, with a team that was generally helpful and friendly, striving to assist guests. The 24-hour room service was a gracious offering, bringing comfort and convenience directly to my door, and daily housekeeping ensured my space always felt fresh. While many staff members were commended for their efforts, a few guests did mention that check-in processes could sometimes be slow, leading to long waits. There were also occasional observations about some staff members being less helpful or not speaking English, which could present small communication challenges. The SPA staff, however, consistently received high praise for their attentive service.
Room Information
My room at The Pyramid at Grand Cancun was a welcoming space, offering comfort and a pleasant retreat. Opting for an Oceanfront Room, I appreciated the spaciousness and the comfort of the King Bed, which invited restful sleep. Many guests praised the generous size of the rooms and the soft bedding. However, a few travelers noted that some rooms could benefit from updating, and there were occasional observations about the water temperature in the shower being inconsistent. Some rooms were also reported to have mild mildew smells or noise from ventilation systems, and a lack of carpeting was sometimes mentioned, which is something to consider.
Facility Features
Dining Experience
Dining at The Pyramid at Grand Cancun by Oasis presented a variety of choices, ensuring a diverse culinary experience throughout my stay. The coffee shop was a comforting spot for a morning pick-me-up, and the main restaurant served a range of Mexican and international cuisines. The 24-hour room service was a convenient amenity, offering flexibility for meals at any time. While many found the food to be good, some guests felt it was mediocre or comparable to cruise ship dining. It was also noted that wait times at buffets and restaurants could sometimes be long, and a few observed that drinks were occasionally watered down, with wine often not included in the standard drink package, which is a detail to remember.
Culinary Offerings
Guest Reviews
Great place, I’d definitely wanna go again
The location was great. It was great value for money. The food at the different restaurants was really good. There were a few cool restaurants that booking had to be done for, that were additional cost (not a problem) but they booked out early for the whole weekend so we didn’t get to try those. But the others were great, food was delicious, I got my money’s worth.
It’s really clean!
The beach clubs were wonderful. There were many restaurants and pools and bars! Upgrade for sian Kahn— it’s worth it. They have you use what’s app to communicate needs and that was great! The Italian restaurant and the Miramar were really good. They do a great job of modifying foods. The coffee shop was amazing.
Address
Blvd. Kukulcan Km 16.5, Hotel Zone, Cancun, Mexico, 77500
Explore more exceptional accommodations in Cancun and find your ideal escape.