All hotels were selected through careful research, with a focus on warmth and thoughtful service.
Keio Plaza Hotel Tokyo
Hotel Services
The Keio Plaza Hotel Tokyo endeavors to provide a truly gracious experience, with a focus on attentive service that aims to anticipate guest needs. A warm welcome often sets the tone, where staff are frequently praised for their helpfulness and friendly demeanor, making arrivals feel seamless. The concierge team stands ready to offer assistance with inquiries, ensuring a smooth stay. Practical conveniences such as 24-hour room service, comprehensive laundry services including a self-service laundromat, and secure safety deposit boxes are readily available. Complimentary Wi-Fi is provided throughout the property, ensuring guests remain connected. For onward travel, the hotel facilitates airport transfers and offers a shuttle service to key destinations like Tokyo Disney Resort, though pre-booking is advised. While most interactions reflect a high standard of care, occasional observations noted that some front desk interactions could benefit from an even warmer approach. Guests have, at times, been pleasantly surprised by thoughtful room upgrades, enhancing their overall comfort.
Room Information
Entering the guest rooms at Keio Plaza Hotel Tokyo, one finds a well-appointed space designed for comfort, many offering captivating cityscape views. The accommodations feature air conditioning, often including a separate living area, providing ample space for relaxation. In-room entertainment is thoughtfully provided through in-house movies and flat-screen televisions with a variety of satellite and cable channels. Amenities such as plush bathrobes, a hair dryer, and a selection of toiletries contribute to a sense of ease. A mini-bar, complimentary bottled water, a refrigerator, and coffee/tea making facilities with instant coffee and tea allow for personal refreshments. Blackout curtains ensure a restful sleep, complemented by soft linens and towels. While many rooms, particularly those newly renovated, present a modern and inviting interior, some accommodations in the South Tower have been described as possessing a slightly dated feel. Nevertheless, the rooms generally offer generous proportions for Tokyo, providing comfortable space for luggage and movement. Thoughtful additions like USB outlets are often found, catering to modern travel needs.
Facility Features
Dining Experience
Dining at the Keio Plaza Hotel Tokyo presents a variety of options, designed to cater to diverse palates. Mornings often begin with a breakfast buffet that features a blend of local Japanese and international dishes, providing a comprehensive start to the day. For private enjoyment, 24-hour room service ensures culinary desires can be met at any hour. An on-site coffee shop offers a cozy atmosphere, ideal for a casual meeting or a quiet moment with a beverage. The hotel is home to several restaurants, including the Glass Court, known for its buffet breakfast, and the Jurin Restaurant. The Sky Lounge Aurora further expands the choices with its inviting ambiance. While the breakfast buffet is extensive, some guests found it to be quite crowded at times, and a few noted the food selection could be more consistently varied over longer stays. The Crystal Glass Cafe is often seen as offering a broader buffet selection compared to Jurin. In-house guests are extended a thoughtful 10 percent discount at the dining venues. While many found the culinary offerings satisfying, some perceived the restaurant prices to be on the higher side. Teppanyaki options are also available for a distinct dining experience.
Culinary Offerings
Guest Reviews
Overpriced but excellent hotel – 10 min walk from Shinjuku st. great lounge and light show next door
We enjoyed our stay at Keio Plaza Hotel. The location is excellent. 10 min from the Shinjuku St. (if you manage to find the shortest way) and just 2 min from the Tachomae Metro station. Our room had an excellent view of the Metropolitan government building, where there was a daily lights show projected on the whole building.
good location, good breakfast, excellent rooms, excellent service
location – walk to tochomae station is via an underpass entrance just 5 mins walk away. note: stairs only though. walk to shinjuku station is through a direct 10 mins walk from the south exit through Fureai-dori Ave to an underpass entrance into Shinjuku Station for Toei Odeo Line and the other lines. brings you right through streets of Yodobashi Camera electronic shops, izakayas, eateries and other shops that the locals frequented daily. excellent experience.
Address
2-2-1 Nishi-Shinjuku, Shinjuku-ku, Shinjuku, Tokyo, Japan, 160-8330
Hotel Chinzanso Tokyo
Hotel Services
At Hotel Chinzanso Tokyo, guests are often met with a sense of genuine care and attentiveness, a hallmark of its first-class service. The staff is frequently lauded for their solution-oriented approach and accommodating nature, with many demonstrating fluency in English, which greatly enhances communication. Personal touches, such as congratulatory greetings for special occasions, are sometimes noted, leaving a lasting impression. Essential services like 24-hour room service, efficient laundry and dry cleaning, and secure safety deposit boxes are readily available. A dedicated concierge stands ready to assist with a range of inquiries, ensuring a smooth and effortless stay. Complimentary Wi-Fi is accessible throughout the public areas and in all guest rooms. The hotel streamlines guest convenience with express check-in and check-out, secure luggage storage, and daily housekeeping. Airport transfer services are also provided for ease of arrival and departure. While the vast majority of interactions are highly positive, a few observations suggested that front desk staff occasionally seemed less proactive in accommodating certain requests.
Room Information
The guest rooms at Hotel Chinzanso Tokyo offer a luxurious retreat, designed to provide a sense of spacious comfort and tranquility. Accommodations range from generous Deluxe Garden View Double Rooms with king beds to traditional Deluxe Japanese Western Style Rooms featuring futons. Each space is thoughtfully equipped with air conditioning, plush bathrobes, and complimentary daily newspapers, enhancing the feeling of a pampered stay. In-room entertainment includes in-house movies and satellite/cable television. Practical amenities such as a hair dryer, mini-bar, and refrigerator are provided for convenience. Many rooms boast breathtaking city or garden views, which can be enjoyed with the effortless touch of automatic curtains. Guests frequently commend the impressive spaciousness of the rooms, often noting the ample size of the bathrooms. While the overall impression is one of luxury, some rooms have been described as retaining a slightly more traditional, even dated, decor with floral patterns, and on rare occasions, a faint musty or cigarette scent was observed, though the generous proportions remained appreciated.
Facility Features
Dining Experience
Dining experiences at Hotel Chinzanso Tokyo are crafted to provide a delightful culinary journey. Mornings can begin with a continental breakfast, frequently described as excellent, featuring a wide selection of fresh pastries, fruits, and both hot and cold dishes. For guests with specific dietary needs, a halal restaurant is also available. The convenience of 24-hour room service ensures that delicious meals can be enjoyed in the privacy of one’s room at any time. An on-site coffee shop provides a welcoming setting for casual meet-ups or a quick refreshment. The hotel is also surrounded by an array of local dining establishments, offering diverse culinary adventures just a short distance away. While the breakfast offerings are generally well-received, some guests found the pricing to be on the higher side. It has also been observed that the hotel’s Japanese restaurant can be perpetually booked for dinner, suggesting the need for advance reservations. Room service, while convenient, has occasionally been noted for taking up to two hours for delivery and is understood to conclude service around 11:00 P.M.
Culinary Offerings
Guest Reviews
Ultimate Luxury Hotel Experience
This is a luxury hotel unlike any other. The service is just FIRST CLASS, and I cannot overemphasize this enough. We initially booked Chinzanso because of the exclusive private garden (we like walks), but ended being blown away by just about everything else. No wonder this hotel is always so popular with people holding weddings and other big corporate/social events! Let me break it down: 1. The service is FIRST CLASS. Staff are all very attentive and are solution oriented even when you actually don’t need them to provide solutions for you.
I will personally gaurantee you will not regret booking!! 7-Stars
Hi Andre, I just wanted to thank you once again for your hospitality during my stay at the hotel Chinzanso. My only regret is that I didn’t book my whole trip at your hotel. The following was written up for Agoda travel – I mean every word of it and I promise you, your hotel would be my first recommendation as part of my experience.
Address
2-10-8 Sekiguchi, Bunkyo-Ku,, Shinjuku, Tokyo, Japan, 112-8680
Keio Plaza Hotel Tokyo Premier Grand
Hotel Services
The Keio Plaza Hotel Tokyo Premier Grand is often recognized for its excellent service, where staff are consistently described as helpful, friendly, and notably attentive. Many team members possess fluent English skills, which greatly facilitates communication and provides a sense of ease for international guests. The responsiveness and attentiveness of the staff are frequently appreciated, particularly when assistance is needed, reflecting a commitment to guest comfort. The hotel provides a comprehensive suite of services, including 24-hour room service, efficient laundry and dry cleaning, and secure luggage storage. A dedicated concierge is available to assist with a variety of inquiries and requests. For travel convenience, airport transfer services and a shuttle service are offered. Guests staying on the Premier Grand level often experience an even smoother check-in process and a more personalized level of care, reflecting the enhanced amenities of these accommodations. Housekeeping staff and bell managers have been noted for their exceptional care, often going out of their way to ensure a comfortable and pleasant stay. However, a few guests have encountered difficulties with the concierge regarding exclusive restaurant reservations, and some observed a degree of inflexibility concerning late check-out requests.
Room Information
The guest rooms at Keio Plaza Hotel Tokyo Premier Grand offer a luxurious and spacious environment, designed with modern elegance and comfort in mind. Options range from the practical Day Use – Standard Twin Room for a quick refresh to expansive Premier Grand Deluxe King Rooms and Premier Grand Deluxe Rooms with two Queen Beds, ideal for families or groups. These Premier Grand accommodations are consistently described as modern, impeccably clean, and thoughtfully appointed with high-quality amenities, including L’Occitane toiletries, which elevate the bathing experience. Blackout curtains ensure a peaceful night’s rest, while many rooms on higher floors boast impressive views of the Tokyo skyline, including the captivating nightly light shows on the Tokyo Metropolitan Government Building. Premier Grand level rooms often feature generous layouts and include thoughtful additions like comfortable pajamas and a drawer stocked with a variety of hotel amenities, such as razors, hair brushes, and face wash kits. Guests have highly recommended the club floor rooms for their excellent amenities, comfortable beds, and quality supplies. A minor observation from a few guests noted the absence of towel hangers in some rooms.
Facility Features
Dining Experience
Dining at the Keio Plaza Hotel Tokyo Premier Grand offers a wide and inviting array of culinary experiences. Mornings typically feature a comprehensive breakfast buffet, presenting a delightful selection of local and international dishes. For Premier Grand guests, the flexibility of choosing from multiple breakfast restaurants, including the exclusive club lounge, enhances the morning ritual. An on-site coffee shop provides a convenient spot for a quick caffeine fix or a casual meeting. The hotel hosts various restaurants, each offering diverse cuisines to satisfy different tastes. Guests can also enjoy complimentary drinks and snacks at the Sky Lounge, which provides a captivating setting with city lights as a backdrop. The club lounge is a particular highlight, offering breakfast, afternoon tea, and evening drinks accompanied by a selection of food. While the breakfast buffet is generally well-received, some guests observed that its variety might feel limited over several consecutive days. The 24-hour room service ensures dining flexibility. The quality of food in the Premier Lounge has been highly praised, and the hotel’s sushi restaurant has been mentioned by some as among the best in the city. However, some guests found the overall restaurant prices to be on the higher side and suggested that a greater variety of restaurant concepts might be beneficial.
Culinary Offerings
Guest Reviews
Excellent and Elegant
Upon arrival, you might notice a number of businessmen in the lobby because this hotel is known for hosting conferences. However, as the saying goes, don’t judge a book by its cover. Once we took the elevator to our room, we found it to be great: very roomy, clean, with a big shower and plenty of toiletries, including skincare products. My husband and I enjoyed the Sky Lounge, where you can have a drink and something to eat while overlooking the beautiful city lights of Shinjuku. The staff always seemed to knowingly place us in the first row to overlook the view, which was super nice since it was our honeymoon.
An incredible experience, I can’t wait to return!
This hotel ticks nearly every box! The location is ideal—centralized and just a short walk from Shinjuku Station and its surrounding shopping malls. It’s quiet and peaceful, with only the occasional fire engine siren that won’t disrupt your stay. The food is excellent, offering superb quality. Guests staying in the Premier Grand have the luxury of choosing from three breakfast options and enjoying access to the lounge for afternoon tea or snacks—perfect after a day of shopping. The amenities are top-notch and among the best I’ve experienced, restocked daily, with delightful L’Occitane products that smell wonderful.
Address
2-2-1 Nishi-Shinjuku, Shinjuku, Shinjuku, Tokyo, Japan, 160-8330
Park Hyatt Tokyo
Hotel Services
The Park Hyatt Tokyo is widely celebrated for its exceptional staff performance, where personalized service and meticulous attention to detail are consistently evident. The concierge team is particularly skilled, offering invaluable assistance with transportation arrangements, restaurant reservations, and thoughtful local recommendations, making each exploration effortless. Staff members are frequently described as friendly, reliable, attentive, and highly professional, often demonstrating impressive English language proficiency. Guests often recall the warm greetings upon arrival and the diligent assistance with luggage, which contribute to a sense of being truly cared for. The willingness of the staff to go above and beyond to ensure a comfortable and memorable stay is a recurring theme in guest feedback. Room upgrades, when offered, are often highlighted as a greatly appreciated gesture, further enhancing the overall luxury experience.
Room Information
Stepping into a guest room at the Park Hyatt Tokyo often evokes a sense of understated luxury and sophisticated comfort. The elegantly designed accommodations, ranging from spacious King and Twin Bed Deluxe rooms to expansive Park Suites with breathtaking skyline views, are crafted to provide a serene sanctuary. Rooms feature exceptionally comfortable beds and generous layouts, ensuring ample space for relaxation. Modern amenities such as Nespresso coffee machines are thoughtfully provided for personal enjoyment. The bathrooms are notably large, featuring separate tubs and showers, which contribute to a spa-like feel. Many rooms offer incredible panoramic views of Tokyo, with some even providing the rare sight of Mount Fuji on clear days. Certain accommodations include dedicated dressing rooms, adding to the sense of exclusive comfort. Guests consistently praise the spaciousness and refined decor, noting how these elements create a tranquil and inviting atmosphere high above the bustling city.
Facility Features
Dining Experience
Dining at the Park Hyatt Tokyo offers a diverse and elevated culinary journey, with each venue providing a distinct ambiance and exquisite flavors. The iconic New York Grill, situated on the 52nd floor, presents a sophisticated experience with New York-inspired cuisine, captivating city views, and the enchanting backdrop of live jazz music, creating a truly memorable evening. For those seeking traditional Japanese artistry, Kozue, located on the 40th floor, serves authentic kaiseki cuisine meticulously prepared with seasonal ingredients, offering a refined taste of local culture. The Peak Lounge, found on the 41st floor, provides a lighter option with its delightful afternoon tea and a selection of cocktails, all enjoyed with views that can include the majestic Mount Fuji on clear days. Room service is also available, ensuring convenience and privacy for guests wishing to dine in their accommodations. Additionally, the hotel’s prime location in Shinjuku provides easy access to a wealth of renowned local dining establishments, allowing for further culinary exploration beyond the property.
Guest Reviews
Best hotel we’ve ever stayed in
Arrived tired after a long trip from Kyoto for the last 2 nights of our honeymoon. Front of house staff were aware of this and congratulated us as we were helped to our room and shown around. It’s this level of attention that’s the norm there. Room – large, stylish, massive comfy bed, nespresso coffee (we had missed our coffee so much!), big bathroom with large tub and separate shower, dressing room and all this with an incredible view over Tokyo. Pool/gym – complimentary unlike so many others in Japan.
Amazing Service, Very Comfortable
as soon as we arrived we knew we had made the right decision about the park hyatt. we had just traveled from the north of japan where we were snowboarding and prior to that 3 days in tokyo at another hotel on tokyo station. both the park hyatt and the other hotel are 5 star but the ph is in a class all of its own. and slightly more affordable. the lobby on level 41 features a very nice garden cafe and bar flowing into an open restaurant and through a library into the check in area.
Address
3-7-1-2 Nishi-Shinjuku Shinjuku-ku , Shinjuku, Tokyo, Japan, 163-1055
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